LOBonline

 

With the Swisscanto Foundations' BVGonline, you can easily and simply make amendments via the internet. You can also use BVGonline to access important information about your employee benefits contract such as account balances, policy information or group statements.

 

Login LOB-Online 

 

Login

You will need the following information to log in:

User ID

 Personal password

 Authentication code with mTAN (mobile transaction number)

Registration

LOBonline is a service offered by the Swisscanto Collective Foundations and Helvetia Insurance. For your security and the protection of your information, you must register before using BVGonline. To do so, please send us the completed and signed Usage agreement to: Swisscanto Collective Foundation of the Cantonal Banks, LPPonline - 2/02-18, St. Alban-Anlage 26, 4002 Basel.

We will check the agreement and send you your personal login information.

SMS m-TAN solution

The mTAN solution allows you to access the LPPonline system by sending an SMS code to your mobile phone or an SMS-capable land line telephone.

Requirements for an mTAN

The following conditions must be fulfilled before mTAN can be used:

Customer relationship

In order to use mTAN, you must be a Swisscanto Collective Foundations customer.

Usage agreement
In order to access the LPPonline services, you must first submit a completed and signed Usage agreement.

 

FAQ

What are the monitored operating hours?

Monitored operating hours:

Mon to Thurs 7.30 a.m. – 5.30 p.m. and
Fri 7.30 a.m. – 5 p.m.

Unmonitored operating hours:

Mon to Fri 7 a.m. – 7.30 a.m. and 5:30 p.m. – 10 p.m. (Thurs until 7 p.m.)
Sat 7 a.m. – 4 p.m. and Sun 2 p.m. – 10 p.m.

There is no guarantee that LOBonline will be available during unmonitored operating hours.

Where can I find support relating to BVGonline?

As a registered BVGonline user, you can access the instruction manual on the Home page. In addition, Support BVGonline technical support would be happy to help with questions relating to BVGonline.

How can I register?

In order to register, complete the Usage agreement and submit it to us at Swisscanto Collective Foundation of the Cantonal Banks, BVGonline - 2/02-18, St. Alban-Anlage 26, 4002 Basel. As soon as we receive the signed usage agreement, we will send you your personal access information.

What do I have to do if I no longer want to use LOBonline?

If you are handing over responsibility to a successor or simply no longer use the service, please let us know. Your user ID will then be deactivated. Your successor will then have to register separately using a new usage agreement.

What does mTAN mean? 

mTAN stands for mobile TransAction Number. These are additional mobile codes sent to your telephone number via SMS. An mTAN is only valid for a short period of time and can only be used once. The costs for this are borne by the Swisscanto Collective Foundation.

Contact & Support

We are happy to help should you have any questions:

Swisscanto Collective Foundations
of the Cantonal Banks
LOBonline
St. Alban-Anlage 26
4002 Basel
E-Mail

Operating hours

Monitored operating hours:

Mo bis Do. 07.30h – 17.30h und
Fr 07.30h – 17.00h

Unmonitored operating hours:

Mon to Fri 7 – 7.30 a.m. and 5.30 – 10 p.m. (Thurs until 7 p.m.)
Sat 7 a.m. – 4 p.m.
and Sun 2 p.m. – 10 p.m.

There is no guarantee that BVGonline will be available during unmonitored operating hours.

 

 

Video Tour

BVGonline offers you the entire range of online services and makes it easier for you to administer your employee benefit scheme. It gives you access to your contract and accounting information, allows you to make all sorts of amendments and access the specific documents that you need at any time.

The following videos demonstrate the various functions of BVGonline.

Calculation benefits/primes

Accounting

Termination of employment

Admission

Amendments

Personal data

Policy data